Rental Requirements and General Qualifications

Airport pickup instructions:
We will pick you up at Keflavík International Airport when your flight has arrived and you have collected your luggage. We will meet you in the arrival hall with our logo on a white board. From the airport we will transfer you directly to our Keflavík Office, Bogatröð 1, 262 Reykjanesbær (Keflavík). There we deliver you the car and provide you with all the information you need. Our representative arrives at the arrival hall every 20-40 minutes (given that customer are scheduled and have provided the correct flight information).
If you cannot find us at the airport, please call us and we will be with you soon: +354 511 5660

Our Keflavík International Airport, Meet & Greet service is available every day (24/7) all year around when your flight arrives at Keflavík International Airport (except public holidays). Out of operation hours fee of 50 EUR is charged for each pickup/drop-off after operation hours. Our operation hours are from 4:00 (4 AM) to 18:00 (6 PM).


• RETURN INFO
ON RETURN WE WILL MEET YOU UP ON REQUESTED TIME AND WILL DRIVE YOU STRAIGHT TO THE AIRPORT. OUR KEFLAVÍK INTERNATIONAL AIRPORT DROP OFF SERVICE IS AVAILABLE WHEN YOUR FLIGHT IS DEPARTING FROM KEFLAVÍK INTERNATIONAL AIRPORT. SERVICE IS AVAILABLE TWO HOURS BEFORE FIRST/LAST FLIGHT EVERY DAY ALL YEAR AROUND. OUT OF OPERATION HOURS FEE OF 50 EUR IS CHARGED FOR EACH DROP-OFF AFTER OPERATION HOURS. OUR OPERATION HOURS ARE FROM 4:00 (4 AM) TO 18:00 (6 PM).
IF YOU DO NOT FIND OUR REPRESENTATIVE PLEASE CALL: 00 354 511 5660

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Additional driver is 8 EUR per day.

OUR KEF OFFICE IS OPEN FROM 4:00 (4AM) TO 18:00 (6PM) EVERY DAY.
OUT OF HOURS FEE OF 50 EUR APPLIES FOR EACH PICK-UP/DROP-OFF OUTSIDE OUR OPERATION HOURS. THIS FEE APPLIES BETWEEN 6 PM AND 4 AM. ON PUBLIC HOLIDAYS THE RENTAL SERVICE IS NOT OPERATING AND THEREFORE THE RENTAL VEHICLE CAN NEITHER BE SUBJECT TO PICK-UP NOR DROP-OFF.

• THIRD PARTY LIABILITY INSURANCE (TPL)
WHEN RENTING ONE OF THE LESSOR´S VEHICLES THE LESSEE IS COVERED BY A MANDATORY THIRD PARTY LIABILITY INSURANCE (TPL) STIPULATED BY ICELANDIC LAW.

CDW REDUCES THE RENTER’S FINANCIAL RESPONSIBILITY TO A PART, IN CASE OF DAMAGE TO THE VEHICLE, UNLESS THE DAMAGE IS THE RESULT OF THEFT, BURGLARY OR OTHER REASONS STATED IN OUR RENTAL AGREEMENT TERMS AND CONDITIONS. THE FINANCIAL RESPONSIBILITY IS LIMITED TO THE DEDUCTIBLE AMOUNT. THE MAXIMUM DEDUCTIBLE AMOUNT FOR CDW IS 3000 EUR.
CDW IS MANDATORY UNLESS RENTER PROVIDES WRITTEN PROOF FROM AN INSURANCE COMPANY, SPECIALLY STATING IN ENGLISH THAT COVERAGE OF COLLISION INSURANCE IS EFFECTIVE IN ICELAND AND VALID FOR THE DURATION OF THE RENTAL AGREEMENT.

USAGE OF PERSONAL THIRD-PARTY INSURANCE IS ALWAYS ON RENTER’S OWN RESPONSIBILITY. IF CDW IS NOT ACCEPTED, RENTER WILL BE HELD FULLY RESPONSIBLE FOR THE FULL VALUE OF THE VEHICLE AND EXTRAS IN CASE OF THIRD-PARTY INSURANCE IS NOT VALID.

THE COLLISION DAMAGE WAIVER (CDW) INSURANCE DOES NOT COVER:
1. INTENTIONAL DAMAGES OR DAMAGES DUE TO GROSS NEGLIGENCE ON THE PART OF THE DRIVER.
2. DAMAGES RESULTING FROM THE DRIVER BEING UNDER THE INFLUENCE OF CONTROLLED OR ILLEGAL SUBSTANCES, OR IN ANY OTHER WAY INCAPABLE OF DRIVING THE VEHICLE IN A SAFE MANNER.
3. DAMAGE CAUSED BY A RACE OR TEST DRIVING.
4. DAMAGE CAUSED BY WAR, REVOLUTION, CIVIL UNREST OR RIOTS.
5. DAMAGE INFLICTED BY ANIMALS.
6. HOLES BURNED INTO SEATS, CARPETS, MATS OR OTHER PARTS OF THE INTERIOR.
7. DAMAGE AFFECTING ONLY WHEELS, TIRES, SUSPENSION, BATTERIES, GLASS (OTHER THAN WINDOWS), RADIOS, OR LOSS BY THEFT OF PARTS OF THE VEHICLE AND DAMAGE RESULTING FROM THIS.
8. DAMAGE CAUSED BY DRIVING ON ROUGH ROADS, E.G. TO THE TRANSMISSION, THE DRIVE OR DRIVE SHAFT, AND OTHER PARTS IN OR ATTACHED TO THE CHASSIS. DAMAGES TO THE CHASSIS, OR ANY PART OF THE CAR, RESULTING FROM THE VEHICLE SCRAPING BOTTOM ON ROUGH ROADS. THE SAME APPLIES TO DAMAGES OCCURRING WHEN STONES ARE THROWN UP, STRIKING THE UNDERSIDE OF THE CAR WHEN BEING DRIVEN. THE UNDERSIDE OF THE CAR IS NOT INSURED.
9. DAMAGE RESULTING FROM DRIVING IN PLACES WHERE DRIVING IS BANNED, SUCH AS PATHS, TRACKS, BANKS OF SNOW, ICE, UNBRIDGED RIVERS OR STREAMS, BEACHES, PLACES ONLY ACCESSIBLE AT LOW TIDE, OR OTHER TRACKLESS AREAS. THE CAR IS NOT INSURED WHEN CROSSING RIVERS OR DRIVING IN WATER OF ANY KIND. RIVER CROSSING MUST BE DONE WITH EXTREME CARE.
10. DAMAGE TO THE CAR CAUSED BY DRIVING ON MOUNTAIN ROADS AND ROADS MARKED F ON A MAP OR A ROAD SIGN, INCLUDING THE KJÖLUR (ROAD 35), KALDIDALUR (ROAD 550) AND SPRENGISANDUR (ROAD 26) ROUTES.
11. WATER DAMAGES TO THE CAR, ITS ELECTRICAL SYSTEM, ACCESSORIES OR ENGINE.
12. DAMAGES CAUSED BY SAND, GRAVEL, ASH, PUMICE, OR OTHER KIND OF EARTH MATERIAL BEING BLOWN ONTO THE VEHICLE.
13. DAMAGES CAUSED BY WIND BLOWING UP THE DOOR WHILE OPENING IT.
14. DAMAGE CAUSED BY SEA SPRAY/SEAWATER IF THE VEHICLE IS TRANSPORTED BY SEA.
15. DAMAGE TO ENGINE OR OTHER MECHANICAL PARTS DUE TO INCORRECT FUEL USE.
16. IF THE RENTAL COMPANY NEEDS TO COLLECT THE VEHICLE, OR HAVE IT COLLECTED, OWING TO A COLLISION OR AN ACCIDENT, THE RENTER SHALL BEAR ALL COSTS THEREOF ACCORDING TO THE TARIFF OF THE RENTAL COMPANY AT EACH TIME. THE RECOVERY FEE WILL BE CHARGED ACCORDING TO THE RENTAL COMPANY’S PRICE LIST.

• PLATINUM INSURANCE - ZERO EXCESS AND ZERO DEPOSIT
THE PLATINUM INSURANCE TAKES YOUR RISK IN CASE OF A COLLISION TO ZERO! INCLUDES ALL OUR INSURANCES: SCDW WITH SELF-RISK OF ZERO, GP WITH SELF-RISK OF ZERO, TP, TI, AND SAAP. DEBIT CARDS ARE ACCEPTED WITH OUR PLATINUM INSURANCE AND WE ONLY NEED YOUR CARD NUMBER ON FILE FOR MISSING FUEL, PARKINGS FINE ETC. BOTH DEBIT CARDS AND CREDIT CARDS THAT SUPPORT AUTHORIZATION ONLY TRANSACTIONS ARE ACCEPTED WITH OUR PLATTINUM INSURANCE.

• GOLD INSURANCE
THE GOLD INSURANCE INCLUDES ALL OUR INSURANCES: SCDW, GP, TP, TI, AND SAAP
THE SCDW REDUCES THE RENTER’S FINANCIAL RESPONSIBILITY TO A PART OF THE VEHICLE, IN CASE OF COLLISION TO THE VEHICLE, TO THE DEDUCTIBLE AMOUNT.
THE MAXIMUM DEDUCTIBLE AMOUNT FOR SCDW IS 800 EUR FOR STANDARD VEHICLES AND 2.700 EUR FOR PREMIUM CARS, PASSENGER VANS, CAMPERVANS AND MOTORHOMES (CLASS CODES: P***, *VMR, *VMD, *VMN, *HMR, *HMN *RMR, *RMN).

• GRAVEL PROTECTION (GP)
GRAVEL PROTECTION FULLY COVERS THE VEHICLE AGAINST DAMAGES TO THE WINDSCREEN AND PAINT ON THE FRONT BUMPER, HOOD AND DOORS CAUSED BY A PASSING VEHICLE.

• SAND AND ASH PROTECTION (SAAP)
SAAP COVER’S DAMAGE TO THE VEHICLE RESULTING FROM EXTERNAL OBJECTS SUCH AS; ASH PARTICLES, SAND OR SMALL ROCKS BEING BLOWN INTO THE VEHICLE IN HIGH WINDS. THE POLICY COVERS DAMAGE TO PAINT, GLASS, LIGHTS, PLASTIC PARTS, TIRES AND RIMS. THE MAXIMUM DEDUCTIBLE AMOUNT FOR SAAP IS 2.700 EUR FOR ALL VEHICLE GROUPS.

• THEFT PROTECTION (TP)
TP REDUCES THE RENTER’S COSTS RESULTING FROM THEFT OR BURGLARY OF THE VEHICLE. THE INSURANCE DOES NOT COVER THE PERSONAL PROPERTY OF THE RENTER OR PASSENGER(S) IN THE RENTAL VEHICLE RESULTING FROM THEFT OR BURGLARY. WHEN TP IS NOT TAKEN, LIABILITY CAN AMOUNT UP TO THE FULL VALUE OF THE VEHICLE RESULTING FROM THEFT. THE RENTER/DRIVER IS RESPONSIBLE FOR REPORTING THEFT AND BURGLARY TO THE RENTAL COMPANY AND THE POLICE. THE MAXIMUM DEDUCTIBLE AMOUNT FOR TP IS 3000 EUR FOR ALL VEHICLE GROUPS.

• TIRE INSURANCE (TI)
TI FULLY COVERS THE COST OF TIRE REPAIR OR REPLACEMENT IN CASE OF DAMAGE TO THE TIRES. PLEASE NOTE THAT THIS DOES NOT COVER TRANSPORT OF THE VEHICLE TO A TIRE SHOP OR SERVICED ROADSIDE ASSISTANCE IN CASE OF TIRE DAMAGE.

- VEHICLES ARE DRIVEN ON THE RIGHT SIDE OF THE ROAD.
• HEADLIGHTS ARE REQUIRED TO BE ON AT ALL TIMES, DAY AND NIGHT, WHEN DRIVING.
• CHILD SEATS ARE MANDATORY BY LAW, SEATBELTS ARE MANDATORY BY LAW.

• ROADS NOT ALLOWED TO DRIVE ON
PASSENGERS VEHICLES AND 2WD VEHICLES ARE NOT ALLOWED TO BE DRIVEN ON F ROADS, KJÖLUR (ROAD 35, FROM ROAD 37 UNTIL ROAD 732), KALDIDALUR (ROAD 550), ÖXI (ROAD 939), ROAD 586, 864 AND 886.

4WD SUV ARE ALLOWED TO BE DRIVEN ON KJÖLUR (ROAD 35), KALDIDALUR (ROAD 550) AND F ROADS, EXCLUDING F26, F66, F88, F206, F207, F208 (EXCEPT FROM ROAD 26 UNTIL ROAD F224), F210, F223, F225, F228, F229, F232, F233, F235, F249, F261, F333, F337, F338, F578, F734, F752, F756, F821, F839, F881, F899, F902, F903, F905, F909, F910, F946 AND F980.

VEHICLES (PASSENGERS VEHICLES, 2WD, 4WD AND SUV) ARE NOT ALLOWED TO BE DRIVEN ON ROUGH ROADS, ILLEGAL ROADS, CLOSED ROADS, IMPASSABLE ROADS OR ROADS WHERE VEHICLES CAN BE SUBJECT TO DAMAGE AND/OR NOT COVERED BY ANY INSURANCE.

• PAYMENT METHODS
ALL MAJOR INTERNATIONAL CREDIT CARDS ARE ACCEPTED FOR PAYMENT ON ARRIVAL: AMERICAN EXPRESS, MASTERCARD, MAESTRO, VISA CREDIT, VISA DEBIT, DINERS CLUB, DISCOVER, UNION PAY AND JCB. PAYMENTS THROUGH PAYPAL ARE ALSO ACCEPTED. TRANSACTION FEE OF 1,5 PERCENT IS CHARGED FOR PAYMENT VIA AMERICAN EXPRESS. OTHER PAYMENT METHODS ARE WITHOUT TRANSACTION FEE. CASH CURRENCY ACCEPTED ON ARRIVAL; USD, EUR, GBP, ISK.

• DEPOSIT RULES
CREDIT CARD IMPRINT WILL BE TAKEN AT THE START OF ALL RENTALS FOR SECURITY REASONS, EVEN WHEN A VOUCHER COVERS THE COST OF THE RENTAL. DEPOSIT AMOUNT WILL BE PLACED ON THE CREDIT CARD ACCOUNT TO BE OWED BY THE RENTAL COMPANY, AT RENTER’S DATE OF PICKUP AND MAY HOLD AS LONG AS 30 DAYS, DEPENDING ON THE ISSUING BANK POLICY. THE DEPOSIT HOLD MAY NOT BE RELEASED IN CASE THE VEHICLE IS RETURNED DAMAGED.
DEBIT CARDS ARE ACCEPTED ONLY IF OUR PLATINUM INSURANCES IS PURCHASED, AND ONLY DEBIT CARDS THAT SUPPORT AUTHORIZATION ONLY TRANSACTION.

THE DEPOSIT AMOUNT IF YOU HAVE OUR CDW INSURANCE IS 2.700 EUR FOR STANDARD VEHICLES AND 3.700 EUR ISK FOR PREMIUM CARS, PASSENGER VANS, CAMPERVANS AND MOTORHOMES (CLASS CODES: P***, *VMR, *VMD, *VMN, *HMR, *HMN *RMR, *RMN).
THE DEPOSIT AMOUNT IF YOU HAVE OUR SCDW INSURANCE IS 800 EUR FOR STANDARD VEHICLES AND 2.700 EUR FOR PREMIUM CARS, PASSENGER VANS, CAMPERVANS AND MOTORHOMES (CLASS CODES: P***, *VMR, *VMD, *VMN, *HMR, *HMN *RMR, *RMN).
THE DEPOSIT AMOUNT IF YOU HAVE OUR PLATINUM INSURANCE IS ZERO AND WE ONLY NEED YOUR CARD NUMBER ON FILE FOR MISSING FUEL, PARKINGS FINE ETC. BOTH DEBIT CARDS AND CREDIT CARDS THAT SUPPORT AUTHORIZATION ONLY TRANSACTIONS ARE ACCEPTED WITH OUR PLATTINUM INSURANCE.

LOCAL VALUE ADDED TAX (VAT) IS 24% IN ICELAND.
A LOCATION FEE OF 62.00 EUR (INCL VAT) PER RENTAL WILL APPLY TO ALL RENTALS AND IS PART OF THE TOTAL RENTAL PRICE.

THE RENTER IS RESPONSIBLE TO RETURN THE RENTAL VEHICLE WITH THE SAME AMOUNT OF FUEL AND FILLED UP, MAXIMUM 10KM AWAY FROM THE DROP-OFF LOCATION. THE RENTAL COMPANY WILL CHARGE THE RENTER FOR EVERY MISSING EIGHTH OF A TANK ROUNDED OUT UP TO THE NEXT EIGHTH IN ADDITION TO A 50 EUR REFILL FEE. FUEL PRICE PER LITER IS ACCORDING TO THE CAR RENTAL CURRENT PRICE LIST.

THE RENTER/DRIVER SHALL BE AT LEAST 20 YEARS OLD. ALL DRIVERS MUST HAVE HELD THEIR LICENSE FOR AT LEAST ONE YEAR BEFORE THE START OF THE RENTAL. THE DRIVER SHALL ABIDE BY ICELANDIC LAW AND REGULATIONS WHEN DRIVING.
ALL NAMED DRIVERS MUST PRESENT AN APPROPRIATE DRIVER’S LICENSE, VALID FOR THE CAR GROUP RENTED, VALID NATIONAL IDENTITY CARD OR PASSPORT AND VALID MAJOR CREDIT CARD IN THE RENTER'S OWN NAME WITH AVAILABLE CREDIT. COPIES ARE NOT ACCEPTED. DRIVING LICENSE FOR VEHICLE GROUP OVMR MUST INCLUDE APPROVAL FOR CATEGORY D. RENTER AND EACH AND EVERY ADDITIONAL DRIVER WHO IS 20-25 YEARS OLD(INCLUDING 25 YEARS OLD) ARE SUBJECT TO AN ADDITIONAL YOUNG DRIVER FEE, 15 EUR PER DAY. RENTER AND EACH AND EVERY ADDITIONAL DRIVER WHO IS 70-79 YEARS OLD(INCLUDING 79 YEARS OLD) ARE SUBJECT TO AN ADDITIONAL SENIOR DRIVER FEE, 15 EUR PER DAY.

• CANCELLATION
PAY ON ARRIVAL RESERVATIONS CAN BE CANCELLED FREE OF CHARGE UP TO 48 HOURS BEFORE THE START OF THE RENTAL. PAY ON ARRIVAL RESERVATIONS CANCELLED WITHIN 48 HOURS OF THE START OF THE RENTAL WILL BE CHARGED A FEE EQUAL TO ONE DAY RENTAL.
- PREPAID RESERVATIONS ARE NOT REFUNDABLE.
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• RESERVATION HOLD TIME
RESERVATIONS ARE HELD FOR TWO HOURS PAST THE SCHEDULED PICK UP TIME, AFTER THAT RESERVATIONS ARE MARKED AS NO-SHOW.
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• ONE WAY FEE
FOR VEHICLES PICKED UP IN OUR KEFLAVÍK OFFICE/KEFLAVÍK INT. AIRPORT AND DROPPED-OFF IN REYKJAVÍK OFFICE/GREATER REYKJAVÍK AREA AND VICE VERSA, ONE-WAY FEE OF 50 EUR APPLIES.
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• EMERGENCY SERVICE
24/7 BREAKDOWN ASSISTANCE IS AVAILABLE. LESSOR WILL PROVIDE ASSISTANCE VIA TELEPHONE AND ARRANGE, IF REQUESTED, ASSISTANCE FROM THE NEXT SERVICE PROVIDER. COST OF ASSISTANCE DEPENDS ON LESSEE'S LOCATION, SEVERITY OF THE PROBLEM AND OTHER FACTORS. THE LESSEE WILL BEAR NO COST FOR THE PROVIDED ASSISTANCE IN CASE OF VEHICLE BREAKDOWN AND DAMAGES WHICH THE LESSEE IS NOT RESPONSIBLE FOR. IN CASE OF SERIOUS EMERGENCY PLEASE CALL ICELAND NATIONAL EMERGENCY NUMBER: 112.
IN CASE OF ACCIDENT THAT THE LESSEE IS NOT RESPONSIBLE FOR, LESSOR WILL PROVIDE A NEW VEHICLE IF REQUESTED AND THE VEHICLE IS AVAILABLE. IF LESSEE IS RESPONSIBLE FOR THE ACCIDENT, LESSOR IS NOT OBLIGATED TO PROVIDE A NEW VEHICLE. IN CASE OF ACCIDENT LESSEE IS RESPONSIBLE FOR THE RENTAL AMOUNT, IT IS NOT REFUNDABLE.
PLEASE CALL 00 354 511 5660 FOR OUR ROAD SIDE ASSISTANCE SERVICE. IN CASE OF SERIOUS EMERGENCY PLEASE CALL ICELAND NATIONAL EMERGENCY NUMBER: 112.

• RENTAL PERIOD
ALL RENTALS ARE CHARGED ON A 24-HOUR BASIS. A FULL DAY IS CHARGED FOR ANY PORTION OF A 24+1-HOUR PERIOD USED. THE RENTAL PERIOD STARTS WHEN THE RENTAL AGREEMENT HAS BEEN SIGNED AND THE RENTAL COMPANY HAS DELIVERED THE VEHICLE TO THE RENTER. THE RENTAL PERIOD ENDS WHEN RENTAL COMPANY HAS TAKEN THE VEHICLE FOR INSPECTION AFTER RETURN. NO REFUND IS ISSUED IN CASE OF LATE VEHICLE PICKUP AND/OR EARLY DROP-OFF.
VEHICLES ARE TO BE PICKED UP AT THE RESERVED TIME, GIVING 2 HOURS LATE PICK-UP GRACE PERIOD. SHOULD THE RENTER FAIL TO PICK-UP THE CAR AT THE RESERVED TIME THE RESERVATION IS AUTOMATICALLY CANCELLED, AND RENTER LOSES THE RIGHT TO PICK-UP THE VEHICLE.
TOTAL RENTAL PRICE WILL BE CHARGED FROM REQUESTED PICKUP TIME OR AT THE TIME WHEN VEHICLE IS DELIVERED TO THE LESSEE (WHICHEVER OCCURS EARLIER) UNTIL REQUESTED DROP OFF TIME, OR WHEN VEHICLE HAS BEEN HANDED TO THE LESSOR (WHICHEVER OCCURS LATER).

• VEHICLE TYPE
UPON RESERVATION THE LESSEE MAY RESERVE A CERTAIN VEHICLE TYPE. THE LESSOR HOWEVER RESERVES THE RIGHT TO SUBSTITUTE VEHICLES WHEN THE RESERVED VEHICLE TYPE IS NOT AVAILABLE, EITHER WITH A SIMILAR VEHICLE OR ONE IN GREATER VEHICLE GROUP ACCORDING TO THE ACRISS CAR CLASSIFICATION CODE.