ADDITIONAL DRIVERS
The rental terms, including age-related restrictions and fees, apply to any additional drivers. There is an additional charge for each driver of $15.99 per day.
AFTER HOURS RETURNS
After hour returns available at an extra cost. We also offer premium return service at the airport for a fee of $160 + tax. Customers must: - Park the vehicle in the designated return area. - Lock the vehicle. - Place the keys in the designated key drop box. - Take photographs of the vehicle. The renter remains responsible for the vehicle until it is inspected by a Rent-A-Wreck representative. After hours airport return instructions: For your convenience we offer you a premium service which has a cost of USD 160.00 + taxes, to return outside of our Service Hours at the Airport.
COVERAGES
Collision Damage Waiver (CDW) This rental doesn't include CDW. If you have your own CDW please bring a declaration page letter from that company, confirming that you have the right cover for this rental. If you can't supply this proof, the counter staff will insist that you buy CDW at the counter. We only accept USA insurance from the following companies: Geico, State Farm, Allstate, Progressive. We do not accept Canadian or Puerto Rican insurance. Declaration page up to $500,000 coverage in place 45 days prior to your rental date. The declaration page that matches the home address on the driver's license must be printed and include name of vour company and have at least 24 hours to rental date. If the customer uses their own insurance, the customer's liability amount for the rental vehicle is up to $5,000 USD. No exception/Fess may apply. Insurance provided by the customer cannot have a deductible greater than $500. If vou provide vour own insurance, vou will be charged an administrative fee of 19.99 USD per day. Otherwise, the renter will be required to purchase TPL and CDW for an additional charge. A deposit is required at the time of rental. Security deposit amount from $500-$5000. The deposit will be held on the credit card for various reasons including unauthorized rental extensions, recovery of vehicle. Driving the vehicle outside the state of Florida boundaries, excess mileage, refueling costs, toll fees, traffic violations, physical damage to the rental vehicle, etc. (We do not accept American Express) We DO NOT honor third party insurance. If proof of insurance cannot be provided at the time of rental, customers may be required to purchase insurance - both collision and liability coverages - at the counter. If the customer's vehicle insurance policy does not meet the conditions requested for the rental, the vehicle rental service will not be processed. When you pick your car up, the counter staff will require a security deposit for the car. If the customer uses their own insurance: An Insurance Verification Fee of $12.99 per day will apply. Third-party insurance purchased through travel websites, credit card companies, online travel agencies, or other third parties is not accepted as primary coverage. If the customer's insurance policy does not meet the requirements listed above, the rental transaction may be denied or the customer may be required to purchase coverage offered at the rental counter. We only accept USA insurance from the following companies: - GEICO - State Farm - Allstate - Progressive - USAA - Liberty Mutual
CROSS-BORDER RESTRICTIONS
Vehicles may only be operated within: - North Carolina - South Carolina - Virginia Operation outside these states without prior written authorization is prohibited. Unauthorized travel outside the approved operating area will result in: - $1,500.00 administrative fee. - Plus $0.50 per mile traveled outside the approved territory. Vehicles may not be transported by: - Ferry - Boat - Train - Aircraft - Commercial transportation carrier Vehicles may only be operated on paved roads. Driving on beaches, unpaved roads, or off-road areas is prohibited and may void all coverage and rental protections.
FINANCIAL POLICY
A valid credit card is required to make a reservation. We accepts major credit cards, and the card must be in the name of the main driver. We do not accept American Express. Debit cards may be accepted for non-local renters only and are subject to management approval. Customers using a debit card will be charged a Debit Card Processing Fee of $25.99 per day plus applicable taxes. Additional qualification requirements may apply when using a debit card. Security Deposit A refundable security deposit ranging from $500.00 to $2,500.00 may be required depending on: - Vehicle category. - Insurance qualification. - Customer profile. - Rental duration. - Payment method. - Local renters require a minimum security deposit of $1,000.00. The deposit may be used to cover: - Vehicle damages. - Fuel charges. - Toll charges. - Traffic violations. - Parking tickets. - Cleaning charges. - Unauthorized rental extensions. - Vehicle recovery costs. Deposit release times vary according to the renter's financial institution and may take several business days.
LOCAL TRAVELLER RESTRICTIONS
A Local Renter is defined as any customer presenting a driver's license issued by North Carolina or South Carolina. Local renters must: - Present a valid driver's license. - Present a valid credit card in the renter's name. - Present proof of full coverage automobile insurance. - Provide a refundable security deposit of $1,000.00. - Are limited to 100 miles per day. - Additional mileage will be charged at $1.50 per mile. Local renters may not operate the vehicle outside the approved operating area without prior written authorization. Rent-A-Wreck reserves the right to request additional documentation and deny any rental that does not meet qualification requirements.
OTHER
Vehicle Use Restrictions The vehicle may not be used for: - Illegal activities. - Racing, contests, or competitions. - Driver training. - Towing. - Commercial transportation. - Transporting hazardous materials. - Driving under the influence of alcohol or drugs. Any violation may result in termination of rental protections and additional liability. Traffic Violations and Tickets The renter is responsible for: - Parking tickets. - Toll violations. - Traffic citations. - Red-light camera violations. Any other moving or non-moving violations incurred during the rental period. An administrative fee of up to $50.00 may be charged for each violation processed by Rent-A-Wreck. Cleaning and Smoking Policy Vehicles must be returned in rentable condition. Additional charges may apply for: - Excessive dirt. - Pet hair. - Stains. - Odors. - Interior damage. Cleaning charges may be assessed up to $450.00. Smoking or vaping inside the vehicle is strictly prohibited. Smoking violations may result in charges of up to $450.00. Vehicle Inspections A vehicle inspection is conducted before delivery and after return. Customers are responsible for reporting any pre-existing damage before leaving the rental facility. Failure to report existing damage before departure may result in liability for damages identified upon return. Damage charges may be applied to the payment method on file. Vehicle Return - Vehicles must be returned on the date and time stated in the Rental Agreement. - There are no refunds for early returns. - Unauthorized rental extensions may result in additional charges and vehicle recovery procedures. - Customers returning vehicles at any airport location without authorization will be responsible for all associated costs, including parking fees, recovery fees, towing charges, and administrative fees.
PICK-UP INSTRUCTIONS
Cancellation and No-Show Policy Reservations may be canceled without penalty up to 48 hours before pickup. Cancellations made within 48 hours of pickup and no-shows are non-refundable. Vehicles are held for up to two (2) hours after the scheduled pickup time, subject to office hours and vehicle availability. Failure to arrive within the hold period may result in reservation cancellation and vehicle reassignment. A reinstatement fee may apply if a reservation is reactivated. All amounts paid at the rental counter are non-refundable. Airport Shuttle Service and Arrival Instructions Complimentary shuttle service is available from Charlotte Douglas International Airport (CLT). Upon Arrival - After collecting your luggage, proceed to the Arrivals Level (Lower Level) and follow signs for Ground Transportation. - Please wait in the Commercial Vehicle Pick-Up Area (Inner Lanes). - Upon arrival at the designated pick-up area, contact our office 8338177276 and a complimentary shuttle will transport you to our rental facility. Rental Facility Address 8106 Wilkinson Blvd Charlotte, NC 28214 Vehicle pick-up, contract processing, and rental delivery take place exclusively at our off-airport rental facility. Important Information - Customers should provide accurate flight information before arrival. - Failure to provide flight information may affect vehicle availability. - Rent-A-Wreck is not responsible for delays caused by incorrect or missing flight information. General Conditions - All sales are final. - No refunds are provided for early returns. - Rent-A-Wreck reserves the right to refuse service to any customer who does not meet qualification requirements. - Rent-A-Wreck reserves the right to modify these policies at any time without prior notice. - By signing the Rental Agreement, the renter acknowledges and accepts all terms and conditions stated herein.
PLATE PASS
Toll programs may be available for purchase at the rental counter. Personal toll transponders are not permitted. Removing, disabling, or tampering with the vehicle's toll device will result in a charge of up to $500.00. The renter remains responsible for all toll charges incurred during the rental period. An administrative fee of up to $50.00 may be charged for each toll transaction processed after the rental period.
REFUELING POLICY
Customer must return the vehicle with the same gas that was received. We also provide refueling service at extra cost. Failure to return the vehicle with the same fuel level will result in: - Fuel replacement charges. - Prepaid fuel options may be available. - No refunds will be issued for unused fuel.
RENTER QUALIFICATIONS
The driver must present a valid driver's license and credit card in their name upon pick-up. The driver's license must also have been held for at least one year. Customer must provide major credit card under the driver's name upon arrival. Must be 21 years old or older, but no more than 74 years old. Additional charges or restrictions may apply for drivers under 25. Additional Qualifications - Temporary driver's licenses are not accepted. - International renters must present a valid driver's license and passport. - If the driver's license is not written in the Roman alphabet, an International Driving Permit (IDP) is required.